{"id":581,"date":"2020-10-24T23:14:29","date_gmt":"2020-10-24T23:14:29","guid":{"rendered":"https:\/\/essential.construction\/files\/?page_id=581"},"modified":"2026-10-30T06:34:27","modified_gmt":"2026-10-30T13:34:27","slug":"support","status":"publish","type":"page","link":"https:\/\/essential.construction\/files\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group ec-page\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Documents<\/span><\/p><\/nav>\n\n\n\n<h1 class=\"wp-block-heading ec-page-title\">Support<\/h1>\n\n\n\n<p class=\"ec-page-lead wp-block-paragraph\">We&#8217;re here to help. Get assistance with any issues you have.<\/p>\n\n\n\n<div class=\"ec-support-cards\">\n<a class=\"ec-support-card\" href=\"https:\/\/essential.construction\/files\/support\/submit-a-ticket\/\"><span class=\"ec-sc-eyebrow\">Need help?<\/span><b>Submit A Support Ticket<\/b><span>If you cannot find the answer you need in the self help videos below, please submit a support ticket.<\/span><span class=\"ec-sc-cta\">Submit a ticket \u2192<\/span><\/a>\n<a class=\"ec-support-card\" href=\"https:\/\/essential.construction\/files\/account\/subscriptions\/\"><span class=\"ec-sc-eyebrow\">Subscription<\/span><b>Cancel or resume your subscription<\/b><span>If you are looking to modify (cancel or resume) your subscription, please follow this link.<\/span><span class=\"ec-sc-cta\">Manage subscription \u2192<\/span><\/a>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading ec-section-title\">Self Help Videos<\/h2>\n\n\n\n<div class=\"wp-block-group ec-video-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group ec-video\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ec-video-title wp-block-paragraph\">How do I ask a question?<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Construction Questions? | Online Community | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/D9eaN4ycICw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ec-video\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ec-video-title wp-block-paragraph\">How do I access my downloads?<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FAQ | How to Access Available Downloads | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/4x3hg6hz0HM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ec-video\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ec-video-title wp-block-paragraph\">How do I create a support request?<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FAQ | Issuing A Support Request | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/LZ9ExSCcOM4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ec-video\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ec-video-title wp-block-paragraph\">How do I download documents?<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FAQ | How To Download Documents As A Member | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/9bzp9-F1IVo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Support We&#8217;re here to help. Get assistance with any issues you have. Need help?Submit A Support TicketIf you cannot find &#8230; <a title=\"Support\" class=\"read-more\" href=\"https:\/\/essential.construction\/files\/support\/\" aria-label=\"Read more about Support\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-581","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/pages\/581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/comments?post=581"}],"version-history":[{"count":2,"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/pages\/581\/revisions"}],"predecessor-version":[{"id":344764,"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/pages\/581\/revisions\/344764"}],"wp:attachment":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/media?parent=581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}