{"id":581,"date":"2020-10-24T23:14:29","date_gmt":"2020-10-24T23:14:29","guid":{"rendered":"https:\/\/essential.construction\/files\/?page_id=581"},"modified":"2025-04-10T10:58:45","modified_gmt":"2025-04-10T17:58:45","slug":"support","status":"publish","type":"page","link":"https:\/\/essential.construction\/files\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"gb-container gb-container-7846cc04\">\n<div class=\"gb-container gb-container-dc5af2b8\">\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Documents<\/span><\/p><\/nav>\n\n\n\n<h2 class=\"gb-headline gb-headline-2edf7ab1 gb-headline-text\">Support<\/h2>\n\n\n\n<div class=\"gb-text gb-text-2651d71e\">We&#8217;re here to help. Get assistance with any issues you have.<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-8dc4ea99\">\n<div class=\"gb-container gb-container-cd3a700d\">\n\n<p class=\"has-text-align-left\">Welcome to our support section. In an effort to reduce support requests we have created self help videos at the link below. If you cannot find the answer you need, please submit a support ticket using the link below.<\/p>\n\n\n\n<p>Please note &#8211; that if you are looking to modify (cancel or resume) your subscription, <a href=\"https:\/\/essential.construction\/files\/account\/subscriptions\/\">please follow this link<\/a>.<\/p>\n\n\n\n<a class=\"gb-text gb-text-514f5b9b\" href=\"https:\/\/essential.construction\/files\/support\/submit-a-ticket\/\">Submit A Support Ticket<\/a>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-a3c4d830\">\n<div class=\"gb-container gb-container-95d02650\">\n\n<h5 class=\"gb-headline gb-headline-aa6a160d gb-headline-text\">Self Help Videos<\/h5>\n\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-66f7428d\">\n<div class=\"gb-grid-column gb-grid-column-138c31ef\"><div class=\"gb-container gb-container-138c31ef\">\n\n<div class=\"gb-headline gb-headline-4c5c3b1f gb-headline-text\">How do I ask a question?<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Construction Questions? | Online Community | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/D9eaN4ycICw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-1ba397e0\"><div class=\"gb-container gb-container-1ba397e0\">\n\n<div class=\"gb-headline gb-headline-09529c93 gb-headline-text\">How do I access my downloads?<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FAQ | How to Access Available Downloads | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/4x3hg6hz0HM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-32cac661\"><div class=\"gb-container gb-container-32cac661\">\n\n<div class=\"gb-headline gb-headline-274026e7 gb-headline-text\">How do I create a support request?<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FAQ | Issuing A Support Request | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/LZ9ExSCcOM4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-1d39f5c8\"><div class=\"gb-container gb-container-1d39f5c8\">\n\n<div class=\"gb-headline gb-headline-b613f66d gb-headline-text\">How do I download documents?<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FAQ | How To Download Documents As A Member | Files.Construction\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/9bzp9-F1IVo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Support We&#8217;re here to help. Get assistance with any issues you have. Welcome to our support section. In an effort &#8230; <a title=\"Support\" class=\"read-more\" href=\"https:\/\/essential.construction\/files\/support\/\" aria-label=\"Read more about Support\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-581","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/pages\/581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/comments?post=581"}],"version-history":[{"count":0,"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/pages\/581\/revisions"}],"wp:attachment":[{"href":"https:\/\/essential.construction\/files\/wp-json\/wp\/v2\/media?parent=581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}