{"id":16868,"date":"2023-05-11T04:31:39","date_gmt":"2023-05-11T11:31:39","guid":{"rendered":"https:\/\/essential.construction\/news\/meet-the-husband-and-wife-team-behind-quality-production-services-successful-growth\/"},"modified":"2023-05-11T04:31:40","modified_gmt":"2023-05-11T11:31:40","slug":"meet-the-husband-and-wife-team-behind-quality-production-services-successful-growth","status":"publish","type":"post","link":"https:\/\/essential.construction\/news\/meet-the-husband-and-wife-team-behind-quality-production-services-successful-growth\/","title":{"rendered":"Meet the husband-and-wife team behind Quality Production Services\u2019 successful growth"},"content":{"rendered":"

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We never thought in a million years that what we started 28 years ago in our garage, would be this huge, successful business with 50 people in the office and a further 300 in the field,\u201d begins Carla Kotoyantz, CEO of Quality Production Services (QPS). Accompanied by her husband, Archy Kotoyantz, Vice President of QPS, Carla founded the company in 1995 with just three employees.<\/p>\n

\u201cWe started with offering basic metal stud framing and drywall tape finishing for commercial projects,\u201d Carla explains. \u201cOver the years, we\u2019ve done a few additional trades, such as plaster, fire proofing, and scaffolding, but the majority of the work we complete is still the same core work as when we began, it has just grown in complexity and type.\u201d<\/p>\n

As Carla details, the company\u2019s core service is metal stud framing services, which include cold-formed structural and non-structural steel applications for various sectors, including commercial, stadiums, airports, senior living, and public facilities. It also provides standard or specialized drywall installation and finishing, often completing Level 5 finish quality for corporate offices, libraries, and other high-end projects that demand a superior, plaster-like surface.<\/p>\n

Exceptional service<\/p>\n<\/p>\n

Within its drywall services, QPS is a certified installer of USG\u2019s Ensemble Acoustical Drywall Ceiling System, an innovative system that allows for seamless ceilings with a monolithic appearance, while retaining its acoustic properties or aesthetics. Requiring a higher level of precision to achieve the desired appearance, QPS is well positioned to complete such projects, which are increasingly popular among high profile spaces, such as executive board rooms, museums, and lecture halls.<\/p>\n

Ten years after the company\u2019s inception, QPS joined the Carpenters\u2019 Union, enabling its product type to grow alongside its project capabilities, as it then completed larger projects and work for government bodies. Carla reflects: \u201cWe still love doing the jobs that we started with (tenant improvements and office buildings), but the complexity of what we do has grown, meaning that we do a lot more exterior work, so it\u2019s no longer just four walls in an office space, it\u2019s schools, hospitals, airports, sound studios, and hotels.<\/p>\n

\u201cWe have been working with the same general contractors since we started the business, but we have also cultivated relationships with others over the years,\u201d she continues. \u201cUsually, a long-term relationship starts with a smaller project, then the client sees the quality and efficiency of our performance, and this opens the door for larger projects. That is what creates the opportunity and ability to complete huge projects for the likes of Amazon, Spotify, Google, and Snapchat.\u201d<\/p>\n

\u201cThe bottom line is consistency,\u201d Archy adds. \u201cClients remember exceptional service and as we continually perform to a high standard, we get more and more opportunities to complete the notable projects Carla mentioned.\u201d<\/p>\n

One such project is Amazon\u2019s largest ever warehouse in Ontario, California, which is a whopping four million square feet. \u201cIt\u2019s the first of its kind \u2013 93 acres of floor space and five stories high for a tilt-up distribution facility,\u201d Archy describes. \u201cThen, on the topic of attention to detail, we have completed sound studios for Spotify, which are incredibly precise. To prevent sound from vibrating, the ceiling cannot be directly attached to the walls, and the layers of boards that form the walls must hit certain technical targets, to maintain Sound Transmission Class (STC) ratings.\u201d<\/p>\n

Another successful market for QPS is airports. It has worked on projects for multiple airlines and most recently, completed the new Delta Airlines Sky Lounge located at Terminal 3 in Los Angeles International Airport (LAX). \u201cOur airport work started with a small project in the Tom Bradley International Terminal at LAX in 2010 and it has grown from there,\u201d says Archy. \u201cIt takes a certain groove to get into airport work, but we\u2019ve been successful in completing projects, maintaining relationships, and ultimately winning repeat business.\u201d<\/p>\n

\"-\" As a woman-owned business, Carla shares her thoughts on the construction industry, as well as her personal experience of setting up a business in a typically male-dominated field. She reflects: \u201cAs time goes on, I meet more and more women in our industry, whether they are project managers, estimators, or tradespeople, and women definitely have a stronger presence compared to when I started out.<\/p>\n

\u201cI never focus on whether something is male or female dominated,\u201d states Carla. \u201cInstead, I concentrate on finding something I genuinely enjoy and do it the best of my ability, and I believe that if you enjoy something, you are much more likely to succeed, regardless of whether it is a male or female dominated activity or industry.\u201d<\/p>\n

Turning to the people side of the business, QPS consistently nurtures employees, some of whom have remained with the company since its foundation in 1995. Carla continues: \u201cWe believe in surrounding ourselves with like-minded people and as we are looking to slow down in the next few years, our employees are going to be the group that will take over this company and steer it through the next generation.\u201d<\/p>\n

Perfect partnership<\/p>\n

You might find yourself wondering how Carla and Archy manage a business together, as well as cultivate a successful marriage, home, and family. \u201cI think we have been very lucky,\u201d Carla laughs. On the other hand, Archy reflects: \u201cIt\u2019s been 28 years in business, and 28 years married, but there are genuinely still days that I see Carla all day at the office, but I get home missing her, thinking I haven\u2019t properly seen her. What that means is although I have physically seen her, I haven\u2019t emotionally seen her. We both prioritize the business in our work environment, but we communicate openly and ensure we have quality time together too.\u201d<\/p>\n

Organic growth<\/p>\n

\u201cWe complement each other and respect our differing opinions and responsibilities,\u201d Carla elaborates. \u201cOur separation of duties at work means that I am the final call for the departments I manage and vice versa for the areas Archy manages \u2013 even if I don\u2019t agree with a decision! We must respect these boundaries to maintain the balance between personal and professional.\u201d<\/p>\n

However, one thing the husband-and-wife team certainly agree on is the future of the company. \u201cWe are pleased with the company\u2019s continued organic growth,\u201d Carla says. \u201cOur project complexity is only going to grow even more complicated, so we will continue to learn new, innovative techniques as they arise. We are developing and preparing our management team to take over the business one day.\u201d<\/p>\n

\u201cWe would love for this business to go on for another 100 years, for people to take it over, perhaps our sons, and be there like we have been,\u201d Archy concludes. \u201cFor me it\u2019s all about the spirit of legacy, so it would give me a huge sense of pride to know that the next generation of the company has benefitted from our hard work.\u201d<\/p>\n

qpscompany.com<\/p>\n<\/p><\/div>\n