{"id":25535,"date":"2024-04-21T01:36:42","date_gmt":"2024-04-21T08:36:42","guid":{"rendered":"https:\/\/essential.construction\/news\/study-construction-organizations-with-the-highest-levels-of-trust-perform-twice-as-well-on-crucial-business-metrics\/"},"modified":"2024-04-21T01:36:46","modified_gmt":"2024-04-21T08:36:46","slug":"study-construction-organizations-with-the-highest-levels-of-trust-perform-twice-as-well-on-crucial-business-metrics","status":"publish","type":"post","link":"https:\/\/essential.construction\/news\/study-construction-organizations-with-the-highest-levels-of-trust-perform-twice-as-well-on-crucial-business-metrics\/","title":{"rendered":"Study: Construction Organizations with the Highest Levels of Trust Perform Twice as Well on Crucial Business Metrics"},"content":{"rendered":"<p> <a href=\"https:\/\/essential.construction\/files\/membership-default-internal\/\" class=\"memberhide\"><img decoding=\"async\" src=\"https:\/\/essential.construction\/news\/wp-content\/uploads\/sites\/15\/2023\/01\/20220718_175041000_iOS.jpg\" alt=\"-\"><\/a><br\/><br \/>\n<\/p>\n<div id=\"\">\n<p><strong>Autodesk, Inc., in partnership with management consulting firm FMI Corporation, released the results of an industry study. It shows that higher levels of trust within organizations and across project teams correlate with increased profit margins, employee retention and repeat business that can all add up to millions of dollars of profitability annually.<\/strong><\/p>\n<p> <span id=\"more-1010895\"\/><\/p>\n<p>The study, <a rel=\"nofollow noopener\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2743879-1&amp;h=936067643&amp;u=https%3A%2F%2Fautode.sk%2FTrust&amp;a=Trust+Matters%3A+The+High+Cost+of+Low+Trust\" target=\"_blank\">Trust Matters: The High Cost of Low Trust<\/a>, measured the costs and benefits of different levels of trust within construction organizations and across construction project teams. The findings reveal organizations with \u201cvery high\u201d levels of trust achieve better financial and organizational performance \u2013 yet 63 percent of survey respondents shared their organizations have less than \u201cvery high\u201d trust. Compared to organizations with lower levels of trust, \u201cvery high\u201d trust organizations generate more repeat business, retain more employees and drive a higher level of operational success.<\/p>\n<p>\u201cThe performance advantages at \u2018very high\u2019 trust organizations can represent millions of dollars in profitability,\u201d said<strong>\u00a0Jay Bowman<\/strong>, research and analytics lead at FMI. \u201cWith margins in the construction industry continuing to shrink, organizations should be aware of their trust ranking and how it can be improved to increase profitability. The \u2018very high\u2019 trust attributes uncovered in this report reflect approaches organizations can focus on to minimize uncertainties, simplify collaboration and ultimately improve trust.\u201d<\/p>\n<p>FMI and Autodesk surveyed over 2,500 construction professionals worldwide who ranked trust within their organizations, ranging from \u201cvery low\u201d to \u201cvery high\u201d trust. The rankings were assessed against respondents\u2019 reports of their organizations\u2019 internal performance, culture and external relationships.<\/p>\n<p>Key findings include:<\/p>\n<p><strong>1. \u201cVery high\u201d organizational trust can lead to millions of dollars in annual savings and new revenue.<\/strong><\/p>\n<p>Respondents from the highest trust organizations revealed performance advantages that can add up to millions of dollars of profitability each year, including:<\/p>\n<ul>\n<li><strong>More repeat business \u2013<\/strong>\u00a0The majority (57 percent) of \u201cvery high\u201d trust organizations report working with repeat clients for more than 80 percent of their projects, whereas only 42 percent of \u201cabove average\u201d trust organizations reported the same. The highest trust organizations working with repeat clients can expect gross margins two to seven percent higher than organizations of a similar size with only \u201cabove average\u201d trust. Acquiring new clients is\u00a0estimated to cost\u00a0five to 25 times more than continuing work with repeat clients, particularly given new business onboarding processes such as aligning technology, managing payment systems and conducting background tests.<\/li>\n<li><strong>Lower voluntary turnover \u2013<\/strong>\u00a0The majority (56 percent) of construction professionals at \u201cvery high\u201d trust organizations voluntarily choose to stay in their roles, versus just 32 percent at organizations where trust is \u201cabove average\u201d. Given the\u00a0costs associated with recruiting new employees, \u201cvery high\u201d trust organizations save as much as\u00a0$750,000\u00a0annually by simply not having to onboard new employees. Retaining skilled labor amid the construction industry\u2019s global labor shortage is also particularly valuable for organizational success.<\/li>\n<li><strong>Timely project delivery<\/strong> \u2013\u00a0Organizations with the highest levels of trust are twice as confident as those with \u201cabove average\u201d trust about meeting their project schedules (43 percent versus 21 percent), suggesting a higher sense of reliability among their teams. Since delays require additional staffing, equipment and material costs, as well as opportunity costs of not being able to take on additional work, FMI estimates the highest trust organizations are saving as much as\u00a0$4 million\u00a0each year by meeting their deadlines.<\/li>\n<\/ul>\n<p><strong>2. Organizations with the highest trust generate more employee engagement.<\/strong><\/p>\n<p>Organizations that rank high on trust also rank high on employee engagement.<\/p>\n<p>Seventy-four percent of respondents from \u201cvery high\u201d trust organizations said they would recommend their companies as great places to work. Employee recommendations bolster recruiting efforts and can help attract skilled labor \u2013 another organizational benefit that is particularly valuable amid the construction industry\u2019s global labor shortage.<\/p>\n<p>Respondents from \u201cvery high\u201d trust organizations also disclosed they are twice as likely to go above and beyond what is asked of them (49 percent), compared to respondents from \u201cabove average\u201d trust organizations (24 percent).<\/p>\n<p><strong>3. \u201cVery high\u201d trust organizations value collaboration and build stronger relationships externally.<\/strong><\/p>\n<p>Respondents from \u201cvery high\u201d trust organizations were more than twice as likely to report that collaboration is central to the way they work (43 percent), compared to respondents from \u201cabove average\u201d trust organizations (19 percent). The highest trust organizations are more likely to share information with external teams, receive prompt responses from team members and hear about project issues quickly. These findings suggest the collaboration found within \u201cvery high\u201d trust organizations not only reduce project rework and schedule overruns, but also strengthens external industry relationships \u2013 between owners, architects, engineers, general contractors and specialty contractors \u2013 to expand opportunities for more work.<\/p>\n<p><strong>4. Trust can be increased.<\/strong><\/p>\n<p>The study uncovered common, measurable attributes that foster trust and positively impact performance across construction organizations, such as consistent internal processes, transparent communications, environments where employees feel safe and secure sharing their views, and a focus on employee development.<\/p>\n<p>\u201cHaving worked as a project engineer, I know first-hand construction is a team sport and being able to trust the people you work with is essential to business success,\u201d said\u00a0Dustin DeVan, construction strategist and evangelist at Autodesk Construction Solutions. \u201cThis study exposes a need for more transparency, accountability and collaboration in the industry. Organizations that effectively adopt processes and technologies that facilitate greater transparency, accountability and collaboration will be able to increase trust and improve their performance outcomes.\u201d<\/p>\n<p><strong>More details:<\/strong><\/p>\n<ul>\n<li>Download the full report with country-specific insights, \u201cTrust Matters: The High Cost of Low Trust,\u201d\u00a0<a rel=\"nofollow noopener\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2743879-1&amp;h=50228786&amp;u=https%3A%2F%2Fautode.sk%2FTrust&amp;a=here\" target=\"_blank\">here<\/a>.<\/li>\n<li>Also, check out the\u00a0<a rel=\"nofollow noopener\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2743879-1&amp;h=1592505375&amp;u=https%3A%2F%2Fconstructionblog.autodesk.com%2Ftrust-in-construction-fmi%2F&amp;a=blog\" target=\"_blank\">blog<\/a>\u00a0and\u00a0<a rel=\"nofollow noopener\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2743879-1&amp;h=2324400436&amp;u=http%3A%2F%2Fconstructionblog.autodesk.com%2Fwp-content%2Fuploads%2F2020%2F03%2Ftrust-in-construction-infographic-scaled.jpg&amp;a=infographic\" target=\"_blank\">infographic<\/a>.<\/li>\n<li><a rel=\"nofollow noopener\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2743879-1&amp;h=2632147212&amp;u=http%3A%2F%2Fconstructioncloud.autodesk.com%2FWB-2020-03-25-FMIReportLaunch_connected-construction-webinar.html&amp;a=Sign+up\" target=\"_blank\">Sign up<\/a>\u00a0for our upcoming webinar on\u00a0March 25, 2020\u00a0to learn how construction organizations can increase trust internally and across their project teams.<\/li>\n<\/ul>\n<p><em>Source: LAS VEGAS,\u00a0March 10, 2020\u00a0\/PRNewswire\/<\/em><\/p>\n<p> <span class=\"et_social_bottom_trigger\"\/><\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-5143531171910809\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- News - Bottom -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-5143531171910809\"\r\n     data-ad-slot=\"8320848692\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n<br \/><a href=\"https:\/\/aec-business.com\/study-construction-organizations-with-the-highest-levels-of-trust-perform-twice-as-well-on-crucial-business-metrics\/\" rel=\"nofollow noopener\" target=\"_blank\">This article was originally posted at Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Autodesk, Inc., in partnership with management consulting firm FMI Corporation, released the results of an industry study. It shows that &#8230; <a title=\"Study: Construction Organizations with the Highest Levels of Trust Perform Twice as Well on Crucial Business Metrics\" class=\"read-more\" href=\"https:\/\/essential.construction\/news\/study-construction-organizations-with-the-highest-levels-of-trust-perform-twice-as-well-on-crucial-business-metrics\/\" aria-label=\"Read more about Study: Construction Organizations with the Highest Levels of Trust Perform Twice as Well on Crucial Business Metrics\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":25536,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1062,1066],"tags":[298,1162],"class_list":["post-25535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aec-business","category-all-posts","tag-construction","tag-smart-construction","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"_links":{"self":[{"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/posts\/25535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/comments?post=25535"}],"version-history":[{"count":0,"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/posts\/25535\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/media\/25536"}],"wp:attachment":[{"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/media?parent=25535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/categories?post=25535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/essential.construction\/news\/wp-json\/wp\/v2\/tags?post=25535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}